Whatever questions you have about 11 kk — from registration and withdrawals to bonuses and betting rules — you'll find straightforward answers here. Browse by category below or search directly.
The 6 most frequently asked topics — see the detailed FAQ sections directly below.
This section covers everything about opening an account, verification, login issues, and updating your profile.
10 QuestionsLearn about all payment methods including bKash, Nagad, and Rocket, deposit limits, and withdrawal timeframes.
8 questionsLearn all about welcome bonuses, cashback, free bets, and promotional offers — including how to claim them.
8 questionsA complete guide to cricket betting, live betting, understanding odds, and how to play the most popular games.
8 questionsLearn everything about account security, password resets, two-factor authentication, and keeping your personal information safe.
7 questionsLearn about limit-setting, self-exclusion, cooling-off periods, and tools to support your mental wellbeing.
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Opening an account at 11 kk is quick and easy. Just have the following details ready:
Registration takes just 2–3 minutes. Click here Get started now.
Mobile number and email verification are usually completed instantly. Identity verification (KYC) typically takes 24 to 48 hours, though submissions made during office hours are often processed within an hour. KYC verification must be completed before your first withdrawal.
No. Under 11 kk's policy, each person may only hold one account. If multiple accounts are created from the same device, IP address, or payment method, all associated accounts may be suspended or permanently closed and balances forfeited. If you accidentally created a duplicate account, contact support immediately.
The most common reasons for login issues:
If the issue persists, reach out to us directly via live chat — we'll sort it out right away.
The name provided during registration generally cannot be changed, as it is tied to your KYC verification. However, for spelling corrections or legal name changes, you can submit a request to the support team with official documents. To change your mobile number, contact support as well — your identity will be verified before any changes are made.
To temporarily or permanently close your account, contact the support team directly via email or live chat. Before closing, make sure your balance is zero or your withdrawal has been completed. If you want to close your account for responsible gambling reasons, Responsible Gambling You can also use the self-exclusion option on the page.
Minimum age to register at 11 kk 18 years. Date of birth is verified at registration and confirmed during the KYC process. Any attempt to open an account by someone under 18 is strictly prohibited.
Please upload a clear photo of any one of the following documents for identity verification:
A bank statement or utility bill (within the last 3 months) may be required for address verification.
On the login page, click the "Forgot Password" link. Enter your registered email address or mobile number — an OTP code will be sent to you. Verify the code and set a new password. Your password must be at least 8 characters long and include a combination of letters, numbers, and special characters.
Yes. You can complete the full registration process through the 11 kk mobile app as well. The app Platform page Download from. The app is available on both Android and iOS.
11 kk supports the most popular payment methods in Bangladesh:
bKash and Nagad are the fastest and most convenient options — most Bangladeshi members use them.
Deposit limits vary by payment method. General limits:
To deposit larger amounts, please complete full KYC verification.
Deposits are processed instantly in most cases (within 1–5 minutes). Occasionally, payment gateway delays may extend this to 15–30 minutes. If your deposit hasn't reflected after 30 minutes, contact support with a screenshot of your payment.
Withdrawal time:
KYC verification is mandatory before your first withdrawal. Withdrawals may be held if bonus wagering requirements have not been met.
11 kk does not charge any withdrawal fees. However, your payment provider (such as bKash or your bank) may apply their own transfer charges. Make sure your withdrawal amount meets the minimum of ৳1,000 before proceeding.
If your deposit fails, first check that your mobile banking account has sufficient balance and that you entered the correct PIN. If the amount was deducted but hasn't appeared in your 11 kk account, contact support with your transaction ID. Refunds or credits are typically processed within 24 hours.
Yes. For every deposit, 11 kk provides you with a unique payment number or QR code. Always send to the number provided by the platform — Sending to an old number may result in lost funds that are difficult to recover. Always verify the latest number before each deposit.
Generally yes — anti-money laundering regulations require withdrawals to be processed via the same method used for the original deposit. Exceptions may apply in certain cases; check with the support team to confirm.
As a new member, your welcome bonus is credited automatically after your first deposit. To receive the bonus:
To view the full bonus details and terms and conditions, Bonus page Visit here.
Wagering requirement refers to the total amount you need to bet before withdrawing a bonus. For example, a ৳1,000 bonus with a 10x wagering requirement means you must place a total of ৳10,000 in bets. Only bets placed on specific games or markets count toward wagering — Details on the Bonus page see here.
To use a free bet, select the "Use Free Bet" option on the bet slip. Free bets come with certain restrictions:
Cashback bonuses are generally paid out on a weekly or monthly basis. You'll receive a set percentage of your net losses during a given period back as cashback. Cashback is usually directly wager-eligible and requires little to no wagering. For full terms and conditions, on the Bonus page see here.
Yes. If you turn off the bonus option at the time of deposit, you will not receive a bonus. Some players prefer to skip bonuses and withdraw directly. However, once a bonus has been credited to your account, it may not be possible to remove it without completing the wagering requirements — contact support for assistance.
Yes, through 11 kk's referral program, you can earn bonuses by sharing your referral link and getting friends to sign up. Once a referred friend makes their first deposit, the bonus will be credited to your account. For referral bonus amounts and terms, on the Bonus page for full details.
You'll find the option to enter a promotional code during registration or when making a deposit. Type the code in the designated field and click "Apply". If the code is valid, the bonus will be added to your account automatically.
Yes. 11 kk's High Roller Joining the VIP program gives you access to exclusive cashback, a dedicated account manager, faster withdrawals, and invite-only events. You can move up VIP tiers automatically through regular betting activity.
11 kk offers a wide range of Sports Betting markets:
Live betting lets you place bets in real time while a match is in progress. Odds update continuously based on how the game unfolds. Tips for live betting:
Odds represent your potential winnings. 11 kk uses decimal odds. For example, odds of 2.5 mean a ৳1,000 bet returns ৳2,500 (including your original stake). Higher odds mean a lower chance of winning — but a bigger reward. Detailed analysis Analytics page available.
Bets generally cannot be cancelled once placed. However, in some cases you can use the "Cash Out" feature to secure a partial or full return before the match ends. If a match is cancelled or abandoned, your stake will be refunded.
Bet limits vary by market and sport. General limits:
High rollers can request higher limits — High Roller page see here.
An accumulator bet lets you combine multiple matches into one bet, and if all selections win, the odds are multiplied together for a much bigger payout. For example, a ৳500 bet on 5 matches at odds of 2.0 each returns ৳500 × 2⁵ = ৳16,000. If even one match loses, the entire bet is lost.
11 kk's On the popular games page Find all casino games in one place — slots, live dealer games, table games, and virtual sports. In the Live Casino, you can play against real dealers in real time.
11 kk's Analytics page Get expert predictions, team stats, head-to-head records, and betting tips. Placing bets backed by solid analysis gives you a better chance of success.
Yes. 11 kk uses SSL encryption to keep all data secure. Your personal information, payment details, and betting history are fully encrypted. No information is shared with third parties. Our Privacy Policy Read more.
Go to Account Settings → click the "Security" tab → enable "Two-Factor Authentication". You can set up 2FA using SMS OTP or the Google Authenticator app. Enabling 2FA reduces the risk of your account being compromised to virtually zero.
If you're suspicious, act now:
Never share your password or OTP with anyone — 11 kk staff will never ask for your password.
No. Your personal information is never sold or shared with third parties. Only the details required for legal compliance or payment processing are shared with the relevant parties. To read our full policy, Privacy Policy Read more.
To keep yourself protected:
To request deletion of your data, email the support team. Certain information may be retained for a specified period due to legal obligations. Requests may take up to 30 days to process. For more details, Privacy Policy available.
A strong password should include:
Do not use your name, date of birth, or common words as a password. Use a different password for every site.
Responsible gambling means playing for entertainment — not as a source of income. Sticking to your budget, not chasing losses, and setting time limits are the core principles. 11 kk puts your well-being first. To learn more, visit the Responsible Gambling page see here.
From the "Responsible Gaming" section in your account settings, you can set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing one requires a 24–48 hour waiting period — this is intentional.
Self-exclusion means voluntarily taking a break from the platform for a set period. Options include 30 days, 90 days, 6 months, or permanent exclusion. During self-exclusion, you will not be able to log in or open a new account. Contact support or Responsible Gambling page to apply.
Some warning signs to watch out for:
If you notice these signs, take a break and Contact Us for Help।
A cooling-off period is a short break that lets you pause betting activity for 24 hours, 48 hours, or 7 days. It's a smaller step than self-exclusion and can often help relieve pressure. You can activate it easily from your account settings.
11 kk enforces strict age verification. Age is checked at registration and confirmed through identity documents during the KYC process. If children have access to your device, parents and guardians are encouraged to use parental control software.
If you feel betting is having a negative impact on your life:
Asking for help takes courage — you don't have to face it alone.
Try these first:
To install the APK on an Android device, you may need to enable "Allow installation from unknown sources". Go to Settings → Security → Unknown Sources → turn on. For iOS devices, install via the App Store. Installation guide on the Platform page available.
Live streaming requires a stable internet connection — at least 5 Mbps. If you experience issues, try lowering the video quality or switch between Wi-Fi and mobile data. Keep other tabs and apps closed.
Close the app and reopen it. If the problem persists, uninstall the app and Platform page Download the latest version from the official source. Keeping your device's operating system up to date helps the app run smoothly. If the problem persists, contact support with your device model and OS version.
For the best experience, use the latest version of Google Chrome or Mozilla Firefox. Safari and Edge also work well. Older browsers and Internet Explorer may cause issues.
If the site is inaccessible, try changing your DNS settings (use Google DNS: 8.8.8.8). Clear your browser cache and cookies, then try again. Alternatively, use the mobile app directly — it tends to be accessible at all times. Follow the official channels for the latest updates.
Our support team is available 24/7 — reach out through any channel at any time.