11 kk Terms & Conditions — The Complete Guide for Members

By using the 11 kk website (https://11kk-baji.com) or mobile platform, you are considered to have automatically agreed to these Terms & Conditions. Please read this document carefully in full before using the platform.

These terms and conditions constitute a legally binding agreement between 11 kk and its members. By using any service on the platform, you are deemed to have accepted these terms. If you do not agree with any of the terms, you are advised to refrain from using the platform.

All 11 kk services for members in Bangladesh are operated in Bengali. We believe transparency and integrity are the foundation of good business — which is why our Terms & Conditions contain no hidden or misleading clauses.

To register with 11 kk, the following requirements must be met. These apply equally to every member — no exceptions.

• Registrants must be 18 years of age or older.
• Each person may hold only one account — creating multiple accounts is strictly prohibited.
• All information provided during registration (name, phone number, email) must be accurate and up to date.
• Accounts must be operated under your own name and using your own payment method.
• Account login credentials (password and OTP) must not be shared with anyone.
• Accounts may not be opened in the name of a company or organization — only personal accounts are permitted.

After registration, 11 kk may request a national ID or other documents for identity verification at any time. Failure to complete this KYC process may delay withdrawal requests.

11 kk supports deposits and withdrawals via bKash, Nagad, and Rocket — Bangladesh's most popular mobile banking services. All financial transactions are processed through secure, encrypted channels.

• Deposits are credited to your account instantly — typically within 1–5 minutes.
• The minimum deposit amount is ৳500, and a maximum single deposit limit applies.
• KYC verification must be completed before withdrawals can be processed.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals to third-party accounts are strictly prohibited.
• Additional verification may be required for suspicious transactions.

Withdrawals involving bonus funds require specific wagering conditions to be met. If these conditions are not fulfilled, only the original deposit may be withdrawn — the bonus portion will not be included.

11 kk's bonus and promotion offers are designed to provide extra value to members. However, each bonus comes with specific terms that must be followed.

• Each bonus offer has its own wagering requirement, typically ranging from 10x to 30x.
• The welcome bonus is available to first-time registered members only.
• Wagering requirements must be met within 30 days of receiving a bonus.
• Multiple bonuses cannot be active at the same time — you may claim the next one only after the current one is completed.
• If bonus abuse is detected — such as arbitrage betting or hedging — the bonus will be voided.
• To receive a referral bonus, the referred member must make their first deposit.

Cashback offers are generally credited every Monday and calculated as a percentage of the previous week's net losses. Wagering requirements on cashback are typically lower.

11 kk offers a wide range of betting options including Sports Betting, Live Casino, slots, and fishing games. Separate rules apply to each category.

• Once a bet is confirmed, it cannot be cancelled or modified.
• If incorrect odds are displayed due to a technical error, the affected bet will be considered void.
• In the event of a disconnection during live betting, your bet will be automatically saved.
• If a match or event is cancelled, the stake for the relevant bet will be refunded.
• Slot game RTP (Return to Player) rates are verified by independent third parties.
• Maximum winnings are determined separately for each game.

If a dispute arises over the outcome of a game or bet, please contact the 11 kk support team. Game logs and server data will serve as the definitive evidence in resolving any dispute.

11 kk is committed to maintaining a fair and secure betting environment. The following activities are strictly prohibited and will result in immediate action upon detection.

• Creating multiple accounts to take advantage of bonus offers.
• Using bonus arbitrage or hedging betting strategies.
• Hacking, cracking, or any form of cyberattack against the platform.
• Using the platform for money laundering or any form of illegal financial transactions.
• Attempting unauthorized access to another member's account.
• Automated betting using third-party software or bots.
• Attempting to complete KYC verification using false or forged identity documents.

11 kk treats the protection of members' personal data as its highest priority. We keep all data secure using SSL 256-bit encryption technology.

• Members' personal information is never sold or transferred to any third party.
• Payment details are sent directly to the payment gateway and are not stored on 11 kk servers.
• In cases of legal obligation, information may be required to be disclosed at the request of the relevant authorities.
• Members may contact support to view, update, or delete their personal information.
• Cookies and tracking technologies are used solely to improve platform performance.

For more details, please visit our Privacy Policy Please read the page, which provides full details on how information is collected, stored, and used.

11 kk believes betting is a form of entertainment — not a source of income. We want every member to enjoy gaming responsibly and never face financial or emotional distress.

• Members can set their own daily, weekly, or monthly deposit limits.
• A loss limit feature is available that automatically stops betting once you've lost a set amount.
• Session time limits can be used to avoid extended, uninterrupted betting sessions.
• A cooling-off period (1–30 days) can be activated to temporarily suspend betting activity.
• A permanent self-exclusion request can be submitted through support at any time.
• If problematic gaming behaviour is suspected, 11 kk reserves the right to impose restrictions on a member's account.

11 kk reserves the right to temporarily suspend or permanently close a member's account under certain circumstances. These measures are taken to protect the platform and all of its members.

• Accounts may be closed without prior notice in the event of a Terms & Conditions violation.
• Withdrawals will be held until KYC verification is completed.
• Members may also request account closure at any time.
• Any verified balance will be returned prior to account closure (excluding bonuses).
• An inactivity fee may apply to accounts with no activity for 12 months.

If an account is suspended, the member may contact the support team to find out the reason and submit the required documents to request reinstatement.

11 kk is committed to delivering the highest quality of service. However, certain situations beyond our control may cause disruptions, and in such cases, 11 kk's liability is limited to a defined scope.

• 11 kk is not liable for any losses incurred during a bet or game due to internet disconnection.
• 11 kk is not responsible for delays or issues caused by third-party payment gateway errors.
• Force majeure events — such as natural disasters, war, or government restrictions — are beyond 11 kk's control.
• 11 kk is not fully liable if a member loses login credentials due to their own negligence or if their account is compromised.
• No compensation will be provided for temporary service interruptions during scheduled technical maintenance.

11 kk reserves the right to modify these Terms & Conditions, in part or in full, at any time. Changes take effect as soon as they are published on the website.

• Members will be notified in advance via email or SMS of any significant changes.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you disagree with any changes, you may request to close your account.
• The "Last Updated" date will always be displayed at the top of the page.

If you have any questions about these terms and conditions or need clarification on any clause, our support team is always ready to help.

• Email: support@11kk-baji.com
• Live Chat: Log in to the platform and use our live chat support for immediate assistance.
• Support hours: 24 hours a day, 7 days a week.

We typically respond to emails within 24 hours. For urgent matters, live chat is the fastest option.