11 kk Privacy Policy — Our Commitment to Protecting Your Data

When you create an account and use our services on 11 kk, we collect certain information. This falls into two categories — what you provide directly, and what is collected automatically as you use the platform.

Information provided directly by you:

• Full name, date of birth, and gender — provided at the time of registration.
• Mobile number and email address — for communication and verification purposes.
• National ID (NID) or passport — collected during KYC verification.
• Payment method details (bKash/Nagad/Rocket number).
• Any content you submit via support tickets or chat.

Automatically Collected Information:

• IP address and device type (mobile/desktop).
• Browser information, operating system, and screen resolution.
• Login times, session duration, and a list of pages visited.
• Betting history & gaming patterns — used to prevent fraud.
• Cookies & local storage data — used to improve your experience.

11 kk uses collected information only for specific purposes. The table below clearly outlines the purpose behind each type of data.

Your information is never used beyond these purposes. It is never shared with advertisers for profiling.

11 kk uses the latest technology and processes to keep your data secure. Our server security measures meet the highest standards in the industry.

• All data is stored with AES-256 encryption — the same level of protection used by banks.
• Regular security audits are conducted on the database.
• Server access is restricted to authorized personnel only.
• Data backups are encrypted and stored at a separate, secure location.
• An automated alert system activates whenever suspicious access is detected.

Data Retention Period: All data is retained for as long as your account remains active. After account closure, financial transaction records are kept for up to 5 years as required by law, after which they are securely deleted.

11 kk does not sell your personal data or share it with third parties for advertising purposes. However, there are limited situations where sharing data is necessary.

• Payment Partners: Only transaction-related data is shared with bKash, Nagad, and Rocket solely for the purpose of processing deposits and withdrawals.
• Game Providers: Only the minimum necessary information is shared with software providers to operate the games.
• Law Enforcement Agencies: We may be required to disclose certain information in compliance with court orders or government directives.
• Fraud Prevention Services: Limited data may be shared with specialized security services for the purpose of detecting suspicious activity.

In all such cases, third parties are bound by strict confidentiality agreements and are not permitted to use your information for their own purposes.

Cookies are small text files stored in your browser. 11 kk uses cookies to improve platform functionality and personalize your experience.

• Essential Cookies: Required to maintain your login session and ensure security. These cannot be disabled.
• Functionality Cookies: Used to remember your preferences (language, theme). These are optional.
• Analytics Cookies: To understand which pages are used most. No personal identity is involved.
• Security Cookies: To prevent CSRF attacks and protect your session.

You can delete or block optional cookies at any time through your browser settings. However, disabling essential cookies may prevent the platform from functioning properly.

Payment information is among the most sensitive personal data we handle. 11 kk takes extra precautions to keep this information secure.

• Your full mobile banking number is never stored on 11 kk servers — only the last 4 digits are displayed.
• All payment transactions are sent directly to the payment gateway through encrypted channels.
• Payment data is handled in compliance with PCI-DSS standards.
• Two-factor authentication (2FA) is recommended for every financial transaction.
• If unusual transaction activity is detected, your account will be temporarily locked automatically.

Every 11 kk member has clear rights over their personal data. These rights are explained in detail below.

To exercise any of these rights support@11kk-baji.com. We will respond within 30 days. In some cases, legal obligations may prevent the complete deletion of certain data — you will be informed of the reason if this applies.

11 kk is an adults-only betting platform. Anyone under 18 is strictly prohibited from creating an account or using the platform.

• Age verification is mandatory at the point of registration.
• Age is re-verified during the KYC process.
• Accounts suspected of belonging to a minor will be suspended immediately.
• Any data found to have been collected from a minor will be deleted immediately.

11 kk may update this Privacy Policy from time to time. Changes may be made in response to shifts in technology, new regulations, or improvements to our services.

• Members will be notified by email or SMS at least 7 days in advance of any significant changes.
• The "Last Updated" date at the top of the page will always reflect the most recent version.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.
• Previous versions are available upon request through our support team.

If you have any questions about this Privacy Policy, notice any inaccuracies in your data, or wish to exercise your rights, please get in touch with us.

• Email: support@11kk-baji.com
• Live Chat: Log in to the platform and use the live chat support directly.
• Response times: 24 hours for general requests, 30 days for data access requests.
• Support hours: 7 days a week, 24 hours a day.

We take all privacy-related complaints seriously and work to resolve them as quickly as possible.